In-Stay Guest Sequence

In-stay messaging refers to automated or semi-automated communication sent to guests while they are on the property. For independent and boutique hotels, in-stay messages typically cover food and beverage promotions, spa and activity offers, and late checkout upsells. WhatsApp is the most effective channel for in-stay communication in Southeast Asia and Sub-Saharan Africa because guests already have it installed and the conversation thread from pre-arrival contact is still open.

A guest checks in at a boutique resort in Bohol. Or a business hotel in Nairobi. Or a heritage property in Penang. They drop their bags, connect to WiFi, and for the next two or three days they are on your property - captive, willing to spend, and entirely unreachable unless they walk up to the front desk..