Two-way Messaging

Hotel guest messaging refers to the automated and manual communication between a property and its guests across channels including WhatsApp, Viber, SMS, Instagram and Facebook Messenger. Effective hotel guest messaging connects these channels to a shared workflow layer so that booking events, modifications, and guest requests trigger coordinated communication across staff and guests simultaneously, rather than being handled manually on separate devices..

On connection, and the oldest thing we do.

Long before we had a word for it, we were already doing it. We looked up at a scattering of unrelated lights, impossibly far apart, and we drew lines between them. We called the lines hunters and rivers and bears. We told stories along them. We turned a random spray of distant fire into something that could be read, remembered, and handed to a child who would hand it to hers. The constellation was never in the sky. It was the line we drew. Meaning was the connection we made between things that were, until we connected them, alone.