Blog
Latest posts from Telerivet, including product updates, announcements, use cases, and customer stories.
Running Multi-Country SMS Data Collection for Field Research
The six weeks between ethics approval and your first survey wave are a strange period. The instrument is ready. The participant list is built. The field ...
Read more »The Lines We Draw in the Dark
On connection, and the oldest thing we do. Long before we had a word for it, we were already doing it. We looked up at a scattering of unrelated lights, ...
Read more »What Is Bring Your Own Connectivity? How BYOC Works in Is Bring Your Own Connectivity? How BYOC Works in Telerivet
Most messaging platforms sell you two things bundled together: a way to manage and automate your communications, and the routes those communications travel on. ...
Read more »How to Automate Your WhatsApp Customer Service Without Hiring More Staff
If your business runs on WhatsApp, you already know the pattern. A customer messages asking about an order. Another wants a price list. Someone asks whether a ...
Read more »Viber, WhatsApp, or SMS? A Channel Guide for Philippine Businesses
The right answer to which channel a Philippine business should use is: it depends on who you are reaching, what kind of message you are sending, and what ...
Read more »How to Protect an SMS Rewards Program From Abuse Without a Fraud Platform
SMS rewards program fraud is the systematic exploitation of a consumer promotion by participants using code sharing, multiple accounts, scripted bulk ...
Read more »Telerivet Adds Instagram & Messenger as Official Meta Business Partner
Telerivet is now an official Meta Business Partner, recognizing our experience helping organizations scale customer communication on WhatsApp. We’re also ...
Read more »Business SMS in the UK: PECR, the B2B Exemption, and What the DUAA 2025 Changed
There is a compliance assumption embedded in most UK business SMS programs that the law does not support. It goes like this: we are messaging businesses, not ...
Read more »Business SMS in the Netherlands: ACM, Mandatory Opt-In, and a Market Moving Toward Germany's Consent Standard
The Netherlands made a deliberate choice in 2021 that most EU markets have not made. Where most countries operating under the ePrivacy Directive chose to ...
Read more »Business SMS in Germany: UWG, the Double Opt-In Requirement, and Why a Single Message Can Trigger Legal Action
Every other market in this compliance series treats non-compliant marketing SMS as a regulatory matter: the regulator investigates, the regulator fines. ...
Read more »Communication Orchestration in an AI-Native World
In an AI-native environment, communication orchestration is the capacity of a platform to accept intent-level instructions from a human or an AI agent and ...
Read more »