SouthEast Asia
Why Philippine Property Developers Lose Leads Before Monday Morning
Speed-to-lead in Philippine real estate refers to the time between a prospective buyer's inquiry and the developer's first substantive response. Research ...
Read more »Why Hotel Pre-Arrival Guest Messaging in Southeast Asia Is Still a Manual Job
The window between a booking confirmation and a guest's check-in is one of the most valuable communication opportunities a hotel has. It is also, at most ...
Read more »Can Oracle Opera Integrate with WhatsApp, Viber, and SMS? A Guide for Hotel IT Managers
Every time a reservation agent copies a phone number out of Opera and sends a WhatsApp message manually, the hotel is paying a hidden operational cost. The ...
Read more »OTP and Transactional SMS in the Philippines: What Banks, Lenders, and Fintechs Need to Know
Transactional SMS in the Philippines refers to automated, triggered messages sent to an individual recipient as a direct result of an action they have taken: a ...
Read more »Your Guests Are on Five Channels. Your Workflows Are on None.
Hotel guest messaging refers to the automated and manual communication between a property and its guests across channels including WhatsApp, Viber, SMS, ...
Read more »Viber, WhatsApp, or SMS? A Channel Guide for Philippine Businesses
The right answer to which channel a Philippine business should use is: it depends on who you are reaching, what kind of message you are sending, and what ...
Read more »Sending SMS in Indonesia: Kominfo Registration, UU PDP, and Why Grey Routes Are Getting Shut Down
Indonesia has one of the highest A2P SMS fraud rates in Southeast Asia. That is not a background detail. It is the reason why Kominfo, Indonesia's Ministry of ...
Read more »Business SMS in Thailand: NBTC, the Dual-Channel Reality, and Why Thai Hospitality Programs Need Two Messaging Strategies
A hotel group operating in Phuket, Koh Samui, and Chiang Mai has a messaging problem that most platforms do not design for. Its Thai guests expect to hear from ...
Read more »Business SMS in Vietnam: MIC Compliance, the Brand Name Rule, and Why Zalo Changes Things
Since August 12, 2024, every business SMS sent in Vietnam must include the organization's brand name or application name in the message body itself, and that ...
Read more »