PAYGo Solar & Energy Access

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When Mobile Money Payments Arrive but Accounts Don't Update

When a mobile money payment arrives for a PAYGo solar account, a loan repayment, or a utility service, the payment itself is only half the workflow. The other half is the inbound confirmation: the system that detects the payment, parses the transaction details, matches it to the correct account, and triggers the downstream action, enabling the device, updating the balance, sending a customer confirmation. Most operators build the outbound half carefully and underinvest in the inbound half. That is usually when they discover what the inbound half costs when it fails.

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