Hospitality & Tourism
After Checkout: The Post-Stay Messaging Playbook for Boutique and Independent Hotels
What is post-stay hotel messaging? Post-stay messaging refers to automated communication sent to guests after checkout. For boutique hotels and independent ...
Read more »Hotel Guest Messaging: A Practical Guide for Independent and Mid-Market Properties
The usual setup at a mid-market hotel goes like this: reservations handles WhatsApp inquiries on one number. The front desk manages arrival coordination on ...
Read more »The In-Stay Revenue Opportunity Independent Hotels in Africa and Southeast Asia Are Leaving on the Table
In-stay messaging refers to automated or semi-automated communication sent to guests while they are on the property. For independent and boutique hotels, ...
Read more »Why Hotel Pre-Arrival Guest Messaging in Southeast Asia Is Still a Manual Job
The window between a booking confirmation and a guest's check-in is one of the most valuable communication opportunities a hotel has. It is also, at most ...
Read more »Can Oracle Opera Integrate with WhatsApp, Viber, and SMS? A Guide for Hotel IT Managers
Every time a reservation agent copies a phone number out of Opera and sends a WhatsApp message manually, the hotel is paying a hidden operational cost. The ...
Read more »