Pre-Arrival Guest Sequence

Every time a reservation agent copies a phone number out of Opera and sends a WhatsApp message manually, the hotel is paying a hidden operational cost. The process works at 20 arrivals per day. It breaks at 200.

At most mid-size hotels in the Philippines, the property management system and the guest messaging operation exist in two entirely separate worlds. Oracle Opera holds the guest record. It has the name, the booking date, the check-in date, the room type, the contact number. But the moment a guest needs to be reached for a pre-arrival confirmation, a reservation reminder, an upsell offer, or an in-stay promotion then someone leaves Opera, opens WhatsApp on a phone, finds the guest's number, and writes a message manually.