IVR & Voice

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The Missed Call Is the Message: Collecting Field Data at Zero Cost to the Respondent

Every survey methodology has a hidden assumption built into it: that the person responding can afford to respond. For organizations collecting data from rural audiences across Sub-Saharan Africa, South Asia, and Southeast Asia, that assumption fails constantly. An SMS reply costs money. A data connection costs more. A survey that requires either one is not measuring what your audience thinks. It is measuring who can afford to tell you.

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