Intent-driven orchestration is a model in which software accepts a description of a desired outcome in plain language or structured intent and configures itself to execute it, rather than requiring a human operator to build the workflow step by step. In communication systems, this means describing a messaging sequence to an AI agent and having the platform build, route, and run it automatically. It is the shift from configuring software to instructing it.
For the last two decades, enterprise software has followed the same basic model: businesses adapt themselves to software..
Enterprise Software
How AI is Pushing Enterprise Software Toward Intent-Driven Orchestration
May 19, 2026