Customer Stories

In the face of uncertain budgets and growing global challenges, humanitarian organizations are being forced to do more with less.

But amid the pressure, there’s opportunity - to rethink how we communicate, how we reach people, and how we deliver impact at scale.

In this Telerivet piece, we explore how organizations like Médecins Sans Frontières, the Norwegian Refugee Council, New Incentives, and Farm Radio International are using Telerivet to build smarter, more efficient communication systems - from SMS reminders to airtime transfers, mass surveys, and beyond.

We’ll cover:

• Now is the time of efficiencies
• How do humanitarian organizations handle communication?
• How the Norwegian Refugee Council scaled outreach through digital hubs
• How New Incentives uses airtime transfers to enable cost-effective field communication at scale
• How Médecins Sans Frontières automated SMS reminders to increase HIV testing and appointment attendance
• How Farm Radio International uses missed calls to get feedback from farmers

Digital transformation is reshaping how NGOs and humanitarian organizations deliver aid, improve efficiency, and scale their impact. With limited funding and increasing demands, organizations are turning to innovative technologies to reach more people at lower costs.

The most widespread Ebola virus epidemic in history began in 2013 and continued for over two years, infecting tens of thousands of people and causing social and economic devastation on a frightening scale. The outbreak was largely focused in three West African countries, and it was only through the herculean efforts of thousands of community leaders, educators, doctors, nurses, and public health workers that a much wider outbreak was avoided.

Using SMS polls to collect data? Telerivet now lets you visualize the top survey responses as a pie chart, bar graph, or table. When viewing the data table of poll responses, just click the “Stats” tab.

Farm Radio International, a nonprofit that uses Telerivet, was recently featured in a New York Times article about Tanzanian farmers gaining important farming information and techniques through local radio. Farm Radio has partner radio stations in 38 radio stations throughout Africa to “deliver effective programs to serve smallholder farmers through radio.”

Nuru International is a nonprofit organization dedicated to ending extreme poverty in remote, rural areas by equipping people with the tools and knowledge they need.