Connectivity

Automated text messaging isn’t just a convenience - it’s a strategic advantage. Whether you’re delivering login codes, appointment reminders, crisis alerts, or customer surveys, automated texts help you reach the right people at the right time, on the channels they trust most.

In this article, we explore how Telerivet makes it easy to build, manage, and scale your automated messaging - reliably, globally, and without needing to write reams of code.

• What are automated texts?
• How you can send automated texts with Telerivet
• 3 use cases for automated texting
• Alternatives to SMS

SMS customer service is fast, accessible, and trusted by users everywhere. In this guide, we explore how to make it work for your team - and your customers.

In this Telerivet article, we’ll cover:

• What is SMS customer service?
• What customer support activities can you do through SMS?
• What are the benefits of doing customer service through SMS?
• What SMS regulations should I be aware of?
• Can my SMS customer service be multi-channel?

With a growing list of ways to connect with customers - from SMS and WhatsApp to voice calls and Viber - knowing which channel fits your audience best is key.

Looking for a fast, effective way to gather insights from your audience?

SMS polls offer a simple yet powerful solution.

With open rates as high as 98%, text message polls outperform traditional survey channels like email and social media - making them ideal for quick research, customer feedback, or measuring impact.

In this article, we explore three practical use cases and show you how to set up your own SMS poll using Telerivet.

• What is an SMS poll?
• Why would you use an SMS poll?
• 3 SMS poll example use cases
• How to set up an SMS poll in Telerivet

Transactional SMS might not be the flashiest part of your product - but it could be one of the most important. It’s the kind of tool that quietly powers key interactions: the login code that gets you back into your account, the reminder that saves you from missing an appointment, the message that reaches your customer at exactly the right time.

In this Telerivet article, we’ll look at what transactional SMS really is, how it works, and why it’s such a valuable channel for modern businesses. Whether you're sending alerts, building engagement flows, or just trying to communicate more reliably, transactional SMS is one of the simplest ways to connect with users - directly, immediately, and effectively.

We’ll cover:

• What is transactional SMS?
• Why use transactional SMS?
• 3 transactional SMS use cases
• Appointment reminders and real time alerts
• Two Factor Authentication
• Gathering customer feedback
• Transactional SMS alternatives

In today's challenging environment, NGOs and humanitarian organizations need reliable, cost-effective communication solutions more than ever. As uncertainty ripples across the sector, finding affordable ways to maintain critical communication channels with beneficiaries and field teams is essential.

In this article, we'll cover:

• The Power of Connectivity Completeness
• Understanding the Telerivet Android Gateway
• Use Cases: Android Gateway in Action
• Building Resilient Communication Systems
• Getting Started: Technical Setup Guide
• Remote Deployment Best Practices
• Telerivet: Messaging when it matters

If a picture is worth a thousand words, how many SMS is an MMS worth?

If you want to send images to your customers, or other kinds of media beyond a simple text, how should you do it?

For a long time the answer was MMS. Now there are many options to choose from.

In this Telerivet article, we’ll look at:

• What is MMS messaging?
• How is MMS different to SMS?
• What are the downsides and limitations to MMS?
• MMS vs RCS vs iMessage
• When would you use multimedia messaging in business?
• MMS alternatives for business: WhatsApp

Should you use RCS or SMS when leveraging connectivity solutions to communicate with your customers? 

The answer is often going to be SMS, but RCS is an emerging alternative. Read on to understand why. 

In this Telerivet article, we’ll cover:

• What is SMS?
• What is RCS?
• Why do organizations use SMS?
• The key RCS strengths and weaknesses
• Should I use RCS for my business communications?
• Alternatives to RCS
• Telerivet: Messaging when it matters 

Telerivet offers a complete connectivity solution for organizations to communicate in real time with customers, stakeholders, or staff anywhere in the world with an unmatched choice of providers. 

Many organizations have been forced to operate in walled gardens, paying a premium on usage due to geography or bundled features. Consolidations and shifts in the communications landscape have driven up prices in certain markets and under-served others.

Companies and organizations are recognizing that SMS is transforming sales, marketing, and operations everywhere.

Two-way instant messaging with virtually every adult on the planet, in apps that everyone has in their phone, push notifications already enabled. If it was invented today, the hype would be sky high. 

The challenge is how to use this channel well. The first step to leveraging SMS is to use the right tools for the job. A programmable SMS API provides a powerful and flexible way of incorporating SMS into your workflows and systems.