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Introduction to Surveys & Poll Services

Telerivet helps you collect feedback, monitor performance, and gather real-time data directly through SMS, WhatsApp, or voice.

Surveys & Poll Services turn simple messages into automated conversations that gather responses, track participation, and deliver actionable data without manual follow-up or field visits.

This guide introduces how Surveys & Poll Services work, why they matter, and how to use them to make data collection faster, more reliable, and easier to scale.

Why Surveys & Polls Matter

Every organization needs a way to understand what people think, feel, or do. Surveys & Poll Services help you automate how you collect answers, feedback, and field data. It replaces manual data entry and tracking with structured, real time responses and reports. 

With Telerivet, you can:

  • Reach participants on any connected channel: SMS, WhatsApp, or voice

  • Ask questions automatically using pre-built poll templates

  • Track who has responded and send reminders using response tracking tools

  • View, analyze, and export survey data instantly

  • Reuse and adapt the same survey logic for recurring projects and campaigns

Collecting feedback does not have to rely on paper forms, spreadsheets, or costly fieldwork.
With Telerivet, you can reach people anywhere, even in low-connectivity regions, and record every response in real time.

The result is complete, consistent, and actionable data from every level of your audience, including the last mile.

How Surveys & Polls Work

A Survey or Poll Service is an automated workflow that sends one or more questions, records each response, and triggers follow-up actions automatically.
You can start a poll when someone texts a keyword, completes a campaign, or meets a condition in your contact list.

Polls can include multiple question types and logic, such as:

Question Type What It Does Example
Multiple Choice Ask participants to choose from defined options “Which product did you use today? 1. Delivery 2. Pickup 3. Both”
Numeric Input Collect ratings or quantities “On a scale of 1 to 5, how satisfied are you with today’s service?”
Text Response Capture open-ended feedback “What was the most helpful part of this session?”
Conditional Logic Adjust next question based on previous answers If someone replies “2,” follow up with “What could be improved?”

Responses are stored automatically in your project and can trigger next steps such as updating contact data or sending thank-you messages.

Explore setup details in Introduction to Text & Voice Polling or Creating Voice Polls.
For more complex logic or recurring polls, see Conducting Multiple Text Polls

When to Use Surveys & Poll Services

Polls are flexible templates that can be used across a variety of communication goals, from one-time feedback to recurring reporting.

Goal What It Enables Example
Collect feedback after campaigns or events Measure satisfaction or experience quality “How would you rate your experience? Reply 1–5.”
Gather updates from field teams or agents Track activities or daily performance remotely “Have you completed your visit today? Reply YES or NO.”
Run quick audience polls Capture preferences or opinions instantly “Which topic should we cover next? Reply A, B, or C.”
Conduct recurring monitoring Automate surveys on a weekly or monthly schedule “Please confirm attendance for this week’s session.”

 

Viewing and Using Results

After your poll runs, Telerivet automatically organizes all responses.
You can view real-time completion rates, filter results by group or location, and export data for deeper analysis.

Learn how to manage your results in Viewing and Exporting Poll Responses 

Telerivet also provides simple data visualizations so you can quickly identify trends before exporting reports. See examples in Poll Data Visualizations.

Connecting Surveys to Contacts and Campaigns

Each response collected through a poll automatically enriches your first-party data.
Telerivet links survey answers to individual contact profiles, allowing you to segment audiences, personalize messages, and trigger automated actions based on what people share.

For example:

  • Update contact fields with preferences or satisfaction ratings

  • Automatically group contacts by survey answers such as interests or locations

  • Launch follow-up campaigns tailored to those groups

This creates a seamless flow between your Surveys, Contacts, and Campaigns, turning every interaction into usable data for future outreach.

Learn more in Distributing Text Polls

Best Practice Tip

Keep surveys short and specific. The faster someone can reply, the higher your completion rate. If you need detailed data, use a series of short polls instead of one long form to maintain engagement and accuracy.

In short: Surveys & Poll Services help you turn every message into a meaningful data point.
They automate how you collect, connect, and act on responses, enriching your first-party data, deepening audience understanding, and powering smarter campaigns.

Need help designing an effective survey?

Creating a poll that gathers meaningful data can take planning. Talk to our Solution Engineers for guidance on structuring your survey, improving response rates, and automating follow-ups that fit your goals.