Getting Started with Automated Services
Services turn Telerivet into your organization's automation engine. They help you engage, respond, and act automatically transforming simple broadcasts into intelligent workflows that save time, collect data, and drive outcomes.
Think of Services as packaged solutions for common communication needs. Some are simple (auto-replies, text-to-join). Others are more advanced (multi-step registrations, digital reward delivery, custom integrations). All of them help you accomplish more without manual effort.
Why Services Matter
Every organization handles recurring communication tasks. Customers text in for help. Field teams send updates. Campaigns need confirmation or feedback messages.
Doing these tasks manually takes time and increases the chance of error. Automated Services make these interactions consistent and reliable.
With Telerivet, you can create services that:
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Respond automatically when someone send a message
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Register or update contact details as people interact
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Trigger reminders, alerts, or follow-up messages
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Route messages or data to other systems
Automation saves time, improves consistency, and ensures every contact receives the right response at the right moment.
How Automated Services Work
Each Service runs when a specific event, or trigger, occurs — for example, when a contact sends a keyword, clicks a tracked link, or reaches a scheduled time.
When triggered, the service performs one or more actions, such as sending a reply, updating a contact field, or triggering another automation workflow.
You can begin with a Quick Template Solution for common automations or design a Custom Service with our Solution Engineers to fit your workflow. Contact Telerivet Support
Examples of Common Automations
| Use Case | What It Does | Example |
|---|---|---|
| Auto-Replies | Sends instant responses to incoming messages. | “Thanks for contacting us! Our team will reply soon.” |
| Text-to-Join Campaigns | Lets people text a keyword to subscribe or join a list. | “Text JOIN to 33333 to receive weekly tips.” |
| Opt-Out Workflows | Manages contacts list and responds automatically when people text UNSUBSCRIBE or STOP. | “You have been unsubscribed from our alerts.” |
| Feedback or Surveys | Collects responses after events or interactions. | “How satisfied were you with today’s service? Reply 1–5.” |
Advanced and Premium Services
For workflows that go beyond simple replies and subscriptions, Telerivet offers Premium & Custom Services — designed for larger automation processes that include integrations, conditions, and performance tracking.
Examples include:
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Digital rewards delivery through airtime or vouchers
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Multi-step registration flows collecting several data points
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Event or campaign tracking for detailed analytics
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API-triggered notifications from external systems
If your organization needs a custom automation built for your specific process, contact Telerivet Support
Testing and Optimization
You can test any Service directly in your project, view activity logs, and confirm which triggers and actions were executed.
This helps you validate behavior before enabling a workflow for production use.
In short: Automated Services make Telerivet more than a messaging platform.
They help you engage faster, collect better data, and run recurring workflows reliably, with minimal manual effort.
For users who want to build and refine their own automations, these guides provide deeper technical setup and testing details:
Testing and Debugging Services, Introduction to Services , Creating Auto-Replies