How Bayview Park Hotel Uses SMS to Drive Guest Engagement

For Bayview Park Hotel Manila, guest communication is part of every stage of the guest journey. Whether promoting seasonal offers, sending reminders, or sharing holiday greetings, the marketing team relies on timely messaging to keep guests informed and engaged.

Telerivet helps the team reach a large audience quickly through SMS campaigns. The platform supports everyday marketing communications, making it easy to send promotions and guest updates while maintaining consistent engagement throughout the year.

The impact extends beyond message delivery. Campaigns regularly generate guest inquiries that become revenue opportunities. In one campaign, several guests told the hotel they visited Bayview Park Hotel Manila's exhibit booth after receiving a text message invitation. For the marketing team, it was a clear example of how SMS can drive real-world engagement and support business growth.

The platform has become an important part of how their team connects with guests today. It supports both ongoing guest communication and broader marketing initiatives, helping increase awareness of hotel offers and encouraging direct engagement.

For hotels looking to strengthen guest communication while supporting marketing and revenue goals, Bayview Park Hotel Manila's experience shows how simple, well-timed messaging can make a meaningful difference.

"Telerivet has been a tremendous help, especially in promoting our offers, sending reminders, and sharing greetings with our guests. It allows us to reach a large audience quickly and effectively."

Frequently Asked Questions

What types of messages can hotels send through Telerivet?

Hotels use Telerivet at every stage of the guest relationship: promotions and event announcements before a booking, reminders and check-in updates during a stay, and follow-ups or loyalty messages after checkout. Instead of one-off blasts, the goal is timely, personalized messages that fit where the guest is in their stay.

Related reading: Hotel In-Stay Revenue: Why WhatsApp, SMS, and Timing Matter

Can hotels automate guest messaging?

Yes. Telerivet provides APIs and automation tools that allow hotels to connect guest information from their existing systems and trigger messages automatically. Depending on the hotel's systems and workflows, this can reduce manual imports and simplify guest communications throughout the customer journey.

Read next: Three Simple Journeys Every Organization Should Automate

How can hotels make automated messages feel more personal?

Automation doesn't have to sound robotic. Simple personalization, such as using a guest's name, referencing their reservation, or sending messages at the right moment, can make communications feel more natural while remaining fully automated.

Read next: Simple Personalization Tactics That Make SMS Messages Feel More Human