Rich, two-way messaging on Viber

Reach customers with branded Viber Business Messages, with images, videos, buttons and real conversations, and automatic fallback to SMS.

Send rich, branded messages

Send images, videos, documents and other files from your official business account, and add a link button with click tracking to any message. Personalize the text and button labels with each contact's details, and send campaigns to thousands of contacts at once.

Viber campaign with an image and a link button
Two-way Viber conversation with an auto-reply

Have real two-way conversations

Customers can reply to your Viber messages, and your team can read and respond from any browser. Search past messages, organize them with labels, and view the full message history for each contact across Viber, SMS and your other channels.

Automatic fallback to SMS

Not every contact uses Viber. If a Viber message isn't delivered, Telerivet can automatically resend it by SMS through another route, so your message still gets through. Run Viber alongside SMS, WhatsApp and voice from one dashboard, and track the delivery status of every message.

Automation rule that resends undelivered Viber messages by SMS
Rules Engine automation for incoming Viber messages

Automate replies and workflows

Respond to Viber messages automatically, around the clock. Build keyword auto-replies, menus and chatbots with the drag-and-drop Rules Engine, write advanced logic in JavaScript with the Cloud Script API, or just describe what you need and let AI Operator build it for you.

Learn more about automation »

Use Cases

Viber reminder message
Reminders & Alerts

Send appointment reminders, delivery updates and alerts as branded messages customers recognize, with a button to confirm or reschedule.

Viber transactional confirmation
Account Updates

Send confirmations, payment reminders and account notices as transactional messages, with SMS fallback for contacts who aren't on Viber.

Viber survey conversation
Surveys & Feedback

Ask questions and collect answers in two-way Viber conversations, then review and export responses in Telerivet.

Viber promotional message
Promotions & Campaigns

Share offers with images and a link button, and track clicks for each campaign.

What are Viber Business Messages?

Viber is one of the most popular messaging apps in the Philippines, Myanmar, Vietnam, Ukraine, Greece and several other markets. Viber Business Messages let organizations message customers on Viber from an official business account, with the business name and logo shown in the chat.

There are three types of Viber business messages, each priced differently:

  • Transactional: confirmations, reminders and account updates
  • Promotional: offers, announcements and campaigns
  • Conversational: two-way conversations, such as customer support

Unlike SMS, Viber messages can include images, videos, files, and link buttons.

viber_phone

Frequently Asked Questions

What do I need to start sending Viber Business Messages?

Telerivet sets up and manages your Viber Business Messages route, so you don't need a separate Viber provider or your own integration with Viber. Our team will confirm coverage in your countries, walk you through pricing, and help you through Viber's registration process. If you already have a Viber Business Messages account through Telesign, you can connect it to Telerivet instead.

How long does Viber registration take, and what's required?

Viber sender registration typically takes 2–3 weeks. Viber requires details about your business, including company registration documents, a business permit, your business website, a point of contact, the countries you'll message, and your logo in several sizes. Businesses offering healthcare, pharmacy or medical services also need a valid license from the relevant authority. Our team will tell you exactly what's needed.

What kinds of messages can I send on Viber?

Viber business messages are transactional (such as confirmations, reminders and account updates), promotional (such as offers and campaigns), or conversational (two-way conversations such as customer support). Messages can include images, videos, documents and other files, and a link button with click tracking. Videos show a preview thumbnail, and you can choose which frame to use.

What happens if a contact doesn't use Viber?

Viber messages only reach people who have the Viber app. You can configure Telerivet to automatically fall back to SMS through another route, so the message still reaches the contact.

Can customers reply to Viber messages?

Yes. Viber Business Messages support full two-way messaging. Replies appear in Telerivet, where your team can respond, or you can reply automatically with keyword auto-replies, chatbots and other automated services.

Where is Viber most popular?

Viber is widely used in the Philippines, Ukraine, Bulgaria, Greece, Belarus, Myanmar, Vietnam, Iraq, Algeria, Hungary, Serbia, Croatia, Slovenia, Bosnia and Herzegovina, North Macedonia, Montenegro and other markets. To reach contacts who use other apps, Telerivet also supports SMS, WhatsApp, voice calls and other channels from the same account.

Availability and Pricing

Telerivet sets up and manages your Viber Business Messages route, so you don't need a separate Viber provider.

Viber messages are billed by Telerivet, with different rates for transactional, promotional and conversational messages in each country. A minimum monthly spend applies. For new Viber business accounts, messages to countries other than your business's home country are charged at higher international rates.

Viber sender registration typically takes 2–3 weeks and requires business documents such as your company registration and logo. Our team will guide you through it.

Viber is especially popular in the Philippines, where organizations use Telerivet to send Viber messages alongside SMS.

Our team will confirm coverage for your countries, walk you through pricing, and get your Viber route set up. Contact us to get started