WhatsApp Business messaging in Mexico

Meta charges per delivered template message to WhatsApp users with phone numbers from Mexico: $0.0397 for marketing, $0.0085 for utility and $0.0085 for authentication messages. Service messages (replies within 24 hours after a customer messages you) are free for the first 1,000 each month for each phone number, then $0.0085 each. You can pay Meta directly by card, or have Meta's charges billed to your Telerivet account for an additional per-message fee. Telerivet's platform is billed separately according to your plan.

You need a Facebook login and a phone number that can receive a verification code by SMS or phone call. When you add a WhatsApp route in Telerivet, a guided setup helps you create or select a Meta business portfolio and WhatsApp Business Account and verify your number. It only takes a few minutes, and you don't need a separate WhatsApp provider.

Yes. During setup, choose to connect your WhatsApp Business app. You can keep messaging individual contacts in the app, and messages sent through the app remain free, while you send campaigns and automated messages from Telerivet with the same number. Chats from the app sync into Telerivet automatically from the time you connect.

When a customer messages you, you can reply with any content for the next 24 hours. To start a conversation, or to message someone more than 24 hours after their last message, you need a template approved by Meta. You create templates in WhatsApp Manager. Approval usually takes minutes to a few hours, and approved templates sync to Telerivet automatically.

You can send text, images, videos, audio and documents, link buttons with optional click tracking, up to 3 quick-reply buttons, interactive lists with up to 10 options, WhatsApp Flows forms, and location requests. Template messages can include an image, video or document header and buttons defined in the template.

Telerivet can automatically resend the message by SMS or another channel. To fall back to SMS, you also need an SMS route in your Telerivet project, such as an Android phone with a local SIM card or an SMS provider – see the SMS options in Mexico. Fallback can apply to every failed message or only to specific WhatsApp error codes, such as when a number isn't on WhatsApp.

Meta limits how many people each number can start conversations with per day. New numbers start at 250 per day, and the limit increases automatically after Meta business verification and as you maintain a good quality rating, up to 100,000 or more. Replies to customers who message you don't count toward this limit.