Telerivet can do a lot: send messages over SMS, WhatsApp, voice and other channels, run campaigns and polls, reply to messages automatically, connect to other software, and even run your own custom code. But with so many options, it can take a while to learn how to do everything, and to figure out the best way to set up what you need.
Now you can let AI do the work – just describe what you want, and it sets it up for you to review. Or ask it a question, like which route to use in a new country or why a message failed, and get an answer based on your own account.
There are two new ways to do this, both included on all Telerivet plans:
Here are a few examples of what you can ask AI to do:
You don’t need to know how to code. When a task needs custom logic, the AI can write the Cloud Script code for you.
Everything the AI sets up is a regular Telerivet campaign, service, group or route, so your team can see it, test it and change it in the web app like anything else.
The AI Operator is built into the Telerivet web app, so there is nothing to set up. Click AI Operator in the left menu to open it on any page.
On wide screens, the Operator opens in a panel next to the page you’re viewing and stays open as you move around. It knows which page you’re on, so you can ask “Why did this message fail?” or “Explain this service” without saying which one you mean. When you ask it to create a message, campaign or service, it fills in the form on the page so you can review it, change anything you like, and save it yourself.
If you already use an AI assistant or coding agent, you can connect it to Telerivet through MCP, the Model Context Protocol, an open standard for connecting AI tools to other software.
Your AI can then use Telerivet alongside everything else it does. For example, it can draft a message based on a document you’re working on, import contacts from a spreadsheet, or check delivery rates and costs while you plan a campaign. Developers can use it from Claude Code or Codex to build and test automated services.
For ChatGPT, add the Telerivet plugin. It works on all ChatGPT plans, including Free. For Claude, you can add Telerivet as a custom connector. When you connect, you choose which Telerivet organization the AI can access and which permissions to grant. See the setup steps for popular AI tools, or the MCP documentation for technical details.
When using AI with Telerivet, an action taken by the AI can end up on real people’s phones. You do not want an AI deciding, on its own, to text your entire contact list. To keep you in control, both the AI Operator and the MCP server ask a person to approve actions with real consequences, like when a draft becomes a sent message. That means you can let your whole team use AI without worrying about what it might send.
Telerivet’s servers enforce the approval requirement, so it does not depend on the AI following instructions. It applies to every AI tool, and a confused or manipulated model cannot get around it. Each approval covers one exact request, so approving one message doesn’t let the AI send any others. And the AI can never do more than your own Telerivet account has permission to do.
By default, these actions need approval:
Approval appears as a prompt or message draft in the chat, or as a link that opens the action in the Telerivet web app.
Organization admins can require approval for more actions or block actions entirely, choose who can use the AI Operator or turn it off, and approve each AI tool before anyone in the organization can connect it. Access can be revoked at any time. In the AI Operator, sending messages and deleting data always need approval.
For autonomous AI workflows, admins can allow a connected AI tool to send messages without asking each time. Either way, if your project has Message Review turned on, sends that exceed its volume limits are held until a reviewer approves them.
The AI receives the Telerivet data it looks up to answer your request – for example, if you ask about recent replies, it reads those messages. Admins can turn off access to sensitive data, such as messages or contacts, in the AI Operator settings or for each connected AI tool.
The AI Operator runs on models hosted by Fireworks AI, which doesn’t use your data for training and doesn’t store your prompts or the AI’s responses. When you connect ChatGPT, Claude or another AI tool, the Telerivet data it reads is handled under that provider’s policies.
The AI Operator and MCP access are included on all Telerivet plans at no extra cost. Messages the AI sends are billed like any other message, and your plan’s daily API request limits apply.
To learn more, visit telerivet.com/ai or read the AI Operator guide.
If you try either feature, we would like to hear how it goes, especially what you ask the Operator to do and where it falls short. You can reach us at support@telerivet.com.