Getting Started with Messaging & Campaigns
Telerivet helps you communicate clearly and efficiently, whether you are sending a quick update to a few contacts or running large-scale automated campaigns across countries.
This guide introduces how messaging works in Telerivet, what kinds of messages you can send, and how to organize and measure your results.
Why use Telerivet for messaging
Every conversation matters, but managing messages across multiple tools or devices can get complicated fast.
Telerivet brings everything together in one place so you can:
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Reach people where they are: SMS, WhatsApp, Viber, and other supported channels
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Send at scale: from one-time alerts to recurring or automated campaigns
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Track performance: monitor delivery, clicks, and responses in real time
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Collaborate confidently: manage approvals and ensure compliance with team workflows
You get the flexibility of a messaging platform and the reliability of enterprise-grade communication infrastructure without unnecessary complexity.
How messaging works in Telerivet
In Telerivet, messages are at the heart of your communication workflow. You can send messages manually, in bulk, or automatically, and group them into larger coordinated efforts called campaigns.
| Type | What it is for | Example |
|---|---|---|
| Single Message | Send a one-time message directly to a contact from the Messages page. | “Hi Sara, your package will arrive today.” |
| Broadcast | Send the same message to multiple contacts at once (for announcements, reminders, or alerts). | “Flash sale this weekend! Visit our store.” |
| Automated Message | Trigger messages automatically in response to incoming messages, keywords, or triggers you define. | When someone texts “JOIN”, Telerivet replies “Welcome! You’re subscribed.” |
| Campaign | A structured set of one or more scheduled messages sent to a specific group of contacts. | Send each contact a birthday message automatically on their birthday, or a monthly “thank you” to new members who joined that month. |
You can explore these in more detail in the Messages overview guide.
When to use Messages vs. Campaigns
Both Messages and Campaigns let you reach your audience, but they fit different needs depending on scale and timing.
| Use Messages when... | Use Campaigns when... |
|---|---|
| You want to send a one-time message or quick update to one or more contacts. | You want to schedule or automate a series of messages to a group of contacts over time. |
| You are testing a message before scaling it up. | You want ongoing engagement, such as onboarding sequences, drip reminders, or recurring announcements. |
| You prefer a quick manual send from the Messages page. | You want to organize outreach under a named campaign with labels, filters, and performance tracking. |
| You're communicating with a small group or individual. | You’re coordinating messaging for larger audiences across teams, projects, or locations. |
You can start simple by sending one message, then grow into full campaigns as your outreach scales.
Learn more in the Campaigns overview.
Key things to know
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Scheduling: Send messages immediately or schedule them for later.
Learn how to send and schedule messages -
Personalization: Use custom fields to include names, dates, or unique details.
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Statuses: Track whether messages were queued, sent, delivered, or failed.
See message status definitions -
Link tracking: Use short links to measure clicks and engagement.
Read about short links and click tracking -
Compliance: Always include opt-out options when required.
Learn how to include opt-out links
Best practice tip
Start small. Send one message to a test group before launching a full campaign.
This helps you check formatting, personalization, and delivery before scaling up.
In short, Telerivet’s messaging tools help you connect faster, organize smarter, and communicate at scale.